Frequently Asked Questions (FAQ)

  1. Make sure your photo has good lighting, enough to see the
details of your loved one’s face, but not so much that their face is too
bright to see it. Darker photos make it difficult for our designers
capture the details!
  1. A head-on shot is preferred. Make sure you get the full face on the
photo, including ears and forehead. If we can only see half of the face or the
photo is taken from the side, only half of the face will be on your product!
  1. Avoid blurry photos – the higher the clarity of the photo, the better. Remember
that the photo will be reduced, so it is possible that some subtle features
not so clearly seen in the final product.

Unfortunately we are unable to provide proof prior to placing the
requested because our designers have to personally configure your
image and 3D print it, but rest assured that if there is any
problem, we will email you to get a new picture.

We will be happy to help you change its color, size, image or
cancel / refund the order; just fill out the contact form at
below as soon as possible with your order number, email address
electronic and changes you want. Changes / cancellations of orders
they will only be accepted before an order is put into production.

For custom made-to-order products, it may not
we may cancel or change your order once your items have been
put into production. This would mean that the design and
setting. To cancel or change it, it would mean a fee charge of
$ 9 customization per item, because the item is made to order and
can no longer be sold as new.

If you need to change your shipping address, we can help you until
submit the order. Send us a message below with the shipping address
current registered address and the address you would like to change it to.

Please review our Returns Policy page if you have any other questions about this

Please read the full description for each product separately before ordering the item. The product will correspond to the description provided by us.

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